We offer a 30-day return policy on all unused items in their original packaging.

Orders are processed within 1–2 working days. Delivery usually takes 2–4 working days within the UK via Royal Mail Tracked 48.

Currently, we only ship within the United Kingdom.

All orders are shipped from the UK.

If your item arrives damaged or faulty, please contact us within 48 hours and we’ll make it right.

If you’re unsure whether it will work with your leash, harness, or bag, feel free to reach out — we’re always happy to help.